Contact

This site is an independent, unofficial traveler's guide to Madrid Airport (MAD). It is run by a small editorial team that produces and maintains the content you see here.

Editorial inquiries

If you've noticed an error in our guide, want to suggest an improvement, or have a question about something we've written, you can write to us directly at [email protected]. Because this guide is independent and not commercially affiliated with the airport, we do not handle operational queries — see the official channels below for those.

Official AENA channels for operational queries

For anything related to actual flight operations, lost luggage, immigration, parking reservations, or other airport services, the operator AENA is the correct contact. They publish updated phone numbers, customer-service email addresses, and lost-and-found procedures on their official site.

  • Operator website: https://www.aena.es
  • Information desks: located at every passenger terminal during operating hours
  • Lost-and-found: see the official AENA site for the current process and contact

About this guide

The full editorial standards we follow, including how we source information, how often pages are reviewed, and our policy on AI assistance, are documented on the editorial policy page.

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