Contact — Madrid Airport (MAD) Guide

Contact

This site is an independent, unofficial traveler's guide to Madrid Airport (MAD). It is run by a small editorial team that produces and maintains the content you see here.

Editorial inquiries

If you've noticed an error in our guide, want to suggest an improvement, or have a question about something we've written, the fastest way to reach the editors is via the form on our partner site or by writing to the editor directly. Because this guide is independent and not commercially affiliated with the airport, we do not handle operational queries — see the official channels below for those.

Official AENA channels for operational queries

For anything related to actual flight operations, lost luggage, immigration, parking reservations, or other airport services, the operator AENA is the correct contact. They publish updated phone numbers, customer-service email addresses, and lost-and-found procedures on their official site.

• Operator website: https://www.aena.es
• Information desks: located at every passenger terminal during operating hours
• Lost-and-found: see the official AENA site for the current process and contact

What are the About this guide?

The full editorial standards we follow, including how we source information, how often pages are reviewed, and our policy on AI assistance, are documented on the editorial policy page.